"Hyundai is being recognized for the powerful emotional connections they continue to generate with their customers," said TR Rao, President & CEO at Market Probe. "Hyundai Advocates demonstrate higher brand loyalty than non-Advocates. They also talk both positively and frequently about their vehicles to others, and are key to recruiting new customers. Hyundai's commitment to customer service and their impressive range of products make them an industry-leader in customer advocacy."
The Customer Advocacy Monitor is a national consumer survey of 6,000 households. The survey evaluated customer advocacy in six major industry sectors including auto-manufacturers, banks, investment companies, credit card companies, casual dining chains and major retailers. The national survey asked customers to evaluate their recent customer and brand experiences to assess their impact on Satisfaction, Net Promoter Score and Advocacy.
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"Hyundai is being recognized for the powerful emotional connections they continue to generate with their customers," said TR Rao, President & CEO at Market Probe. "Hyundai Advocates demonstrate higher brand loyalty than non-Advocates. They also talk both positively and frequently about their vehicles to others, and are key to recruiting new customers. Hyundai's commitment to customer service and their impressive range of products, including Sonata, Elantra, and Azera, make them an industry-leader in customer advocacy."
The Customer Advocacy Monitor is a national consumer survey of 6,000 households. The survey evaluated customer advocacy in six major industry sectors including auto-manufacturers, banks, investment companies, credit card companies, casual dining chains and major retailers. The national survey asked customers to evaluate their recent customer and brand experiences to assess their impact on Satisfaction, Net Promoter Score and Advocacy.
From the sub-compact Accent to the premium-luxury Genesis, Hyundai continues to redefine the value proposition in each car segment," said David Zuchowski, executive vice president, national sales, Hyundai Motor America. "Receiving this recognition demonstrates Hyundai's commitment to providing the best quality products and our continuing pursuit of industry-leading customer service."
Over the past year, Hyundai has received a number of awards for customer loyalty, satisfaction and vehicle quality. The 2013 Hyundai Veloster and Genesis Sedan were rated No.1 in customer satisfaction in the 2013 AutoPacific Vehicle Satisfaction Awards. The Genesis Sedan was also named both Best-in-Segment in the 2013 Total Quality Index, and highest in initial quality - midsize premium car segment - by J.D. Power and Associated. In February, Hyundai placed No.1 in the automotive category in the 2013 Customer Loyalty Engagement Index.
Furthering their commitment to customer safety and satisfaction, Hyundai is now offering their latest technology initiative - Assurance Connected Care - on all Blue Link equipped vehicles. The new program will provide free proactive safety and car care telematics services including automatic collision notification, SOS emergency assistance, enhanced roadside assistance, monthly vehicle diagnostics reports and maintenance alerts. Assurance Connected Care makes Hyundai the first manufacturer to include built-in safety and vehicle maintenance services standard for three years.
